Introduction

Few companies currently operating in the e-commerce space can lay claim to the fact they were selling products online before or around the same time as giants like Amazon entered the scene.

The solution

As a company who’s always had a custom-built website, Lev and his team needed an e-commerce partner that would work with what they already had – not something that would require them to redesign what they had already built.

As Itin Scale, headquartered in Brooklyn, New York, online since 1998 and a leader in the world of scales of all types, has depended on Sellercloud to help keep them on the cutting edge of technology in the e-commerce realm. Moving from manual data transfers from one computer to another using floppy discs, to fully customized, seamless integrations.

“For Itin Scale, flexibility with how to adopt Sellercloud’s features was a top priority. “Sellercloud’s biggest selling points for us were their integrations and web services,“ Lev said. “Before Sellercloud, we never would have imagined being able to show our customers their purchase or order history in their account.” The ability to automate processes was key for Itin Scale as well. “Sellercloud manages our inventory. Shipbridge manages our shipping,” explained Lev.

The challenge

The challenge was to find a solution that provided necessary integration without needing a complete overhaul of existing systems.

The results

“With Shipbridge, the customer has the tracking number five minutes after I’ve shipped it.”

This case study emphasizes how Sellercloud has enabled Itin Scale to cut labor costs and increase customer satisfaction by eliminating manual errors through automation.