How Sellercloud Helped Aquatop

Introduction

The Challenge

Before Sellercloud, Aquatop CEO Dave Chai started the company ten years ago with a group of aquatic enthusiasts. It sells aquariums to various distributors and on multiple marketplaces from its 44,000-square-foot facility in Brea, California.

Aquatop specializes in aquariums and accessories for freshwater aquariums, ponds, and saltwater reefs, such as filters, heaters, fish nets, and liquid solutions, explains Aaron Ibarra, E-commerce manager at Aquatop.

Aquatop needed an inventory management system to manage a growing number of consumer orders and a system to help integrate their different websites. They found both in Sellercloud.

The Solution

Chai tells us how Aquatop jumped from various solutions before settling with Sellercloud. Initially, they started on Yahoo, but their platform was not very focused on e-commerce at the time.

Chai was impressed with Sellercloud’s ability to help businesses build custom-tailored solutions. “At that time, I don’t think Sellercloud was working with Miva yet,” he says, “But Jeremy and his team started quickly working with us, using [an] API to link the two platforms together.” A shining example of Sellercloud’s unrivaled ability to go the extra mile to help merchants reach their goals.

Ibarra notes how Sellercloud has improved inventory management. “We have been able to create different kits with multiple different products and are able to control the inventory for those products within that kit. So we don’t oversell.”

Chai also enjoys how Sellercloud continues to add new features and quickly adapts to changes from Amazon, Walmart, and other major e-commerce marketplaces. Furthermore, Chai points out that they take care of the backup and maintenance so customers don’t have to worry about security threats, and all the information can easily be obtained anywhere.

After implementing Sellercloud, Chai shares: “It’s easy to learn. Jeremy and his team provide great support. Every ticket that we open is answered right away with a great response.”

Chai summarizes how Sellercloud ties it all together for Aquatop: “We have wholesale, Amazon business, Walmart, eBay, and our own website. [Sellercloud] does [a] great job to connect all these dots together and pull all the sales data to the cloud.