Sellercloud: Enhancing Warehouse Efficiency, Minimizing Human Error and Inaccurate Shipments

Overview

Margolin Shoes and Apparel improved order accuracy, expanded sales channels, and optimized warehouse operations with Sellercloud and Skustack.

“Prior to Sellercloud we’d sometimes find that packages we thought had been shipped were actually never sent out.”

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Founded: 1984
Headquarters: Chicago, IL
Employees: 35

Introduction

Margolin Shoes and Apparel, founded in 1984 and based in Chicago, IL, is a brand name e-commerce dealer in the shoes and sports apparel markets.

As the company was poised to grow, Margolin knew mastering their main challenges of organization and warehouse efficiency was essential.

The Solution

For Margolin, the main challenge was increasing efficiency on the warehouse floor through activities like picking and shipping while, at the same time, expanding their presence to additional sales channels. The right software and employees needed to handle processes like these were still missing as well. Accurate inventory and shipping tracking abilities were going to be key to their success. After an introduction to Sellercloud nearly seven years ago, the trajectory of the company was forever changed.

From minimizing human error and inaccurate shipments to offering elite customer service, Margolin saw the potential to significantly increase their efficiency and scale operations. Sellercloud’s proprietary warehouse inventory management software, Skustack, made this possible.

The Challenge

Sellercloud’s proprietary warehouse inventory management system was the all-in-one solution that addressed errors with incorrect items being shipped, resulting in a nearly immediate reduction of such errors.

The Results

In the year immediately following Margolin’s implementation of Skustack, analysis showed that their previous system “would have never been able to accomplish” what Skustack allowed them to. Kohanchi estimated that they would have needed “50% more staff” to meet their needs without the help of Sellercloud and Skustack.

Sellercloud was also able to help Margolin double its sales capacity and channel integrations and cut shipping errors from 5% to less than 1%. Kohanchi heavily emphasized that Sellercloud brought more than just quantitative results to the table. “Sellercloud is focused on much more than just the billing or bottom line; they build products that are truly helpful to what clients like us need and not just a ‘one-size-fits-all’ piece of software.”

Contact Information

Address: 8 South River Road, Cranbury, NJ, 08512, United States

Product Highlights

• Skustack: Maintain total control of your inventory with our WMS. Track products throughout your warehouses, receive purchase orders, adjust inventory, and conduct cycle counts.
• 4D Scale: An innovative multidimensional scaling solution that can improve productivity and efficiency for your warehouse team, allowing you to process more shipments in less time.
• Memaila: Manage all of your shared inboxes from your personal email addresses on any device. Improve your customer service response rates with full control of your team inboxes.
• Skublox: Pick and sort order items using our proprietary put-to-light and pick-to-light technology to improve your team’s efficiency.
• Shipbridge: A tool for streamlining shipping processes.
• Waytopay.me: Request and receive payments online with a simple and secure payment collection system.