The Definitive

Omnichannel E-commerce

Checklist

Everything you need to prepare your business

for an omnichannel strategy.

In the past, customers had to physically go out and shop for goods, severely limiting what they were able to find based on their location, budget and time constraints. With the boom of e-commerce, they can now find and compare products across a multitude of marketplaces all in a matter of minutes!

To achieve a consistent presence wherever your customers go, you’ll need to adopt an omnichannel strategy – a task that’s easier said than done. The key to succeeding as an omnichannel seller is finding solutions that enable you to scale your business with efficiency and precision. To help you get started, we’ve put together this comprehensive checklist.

Catalog and listings

Maintain your product listings across channels

Keep your listings up-to-date

With your products listed on multiple channels, you’ll need a strategy to ensure all of your listings (images, descriptions, SKUs, etc.) are always up-to-date and optimized for each channel. Know your channel guidelines Each channel comes with its own guidelines and best practices for listings, fulfillment, shipping, returns and more. Make sure you have resources in place to stay on top of these guidelines and maintain compliance. Support international customers To be truly omnichannel, you’ll need to diversify your listings across global regions and international marketplaces. To support your international customers, make sure you can offer listings in multiple currencies.

Inventory

Know what you have and where you have it

Track the entire product lifecycle

As your operations scale, you’ll need to track the entire lifecycle of your products – from purchasing to processing RMAs. This ensures you know where everything is across multiple distribution centers, and you can keep your inventory rotated to sell your oldest stock first.

Prevent running out of stock

Manually sorting and scanning inventory in spreadsheets to discover low stock is inefficient at scale. As an omnichannel seller, you’ll need to proactively discover and address low inventory using tools like automated low inventory alerts.

Purchasing

Purchase stock with precision

Keep visibility across all channels

With an omnichannel strategy, you need crystal-clear visibility into the sales and orders coming from each channel to optimize your purchasing. Otherwise, you could oversell your stock, damaging relationships with customers and channels.

Automate purchase orders

Manually tracking inventory to create purchase orders doesn’t work at scale. Using an automated software solution, you can automatically send invoices to suppliers whenever stock is low, saving you time and avoiding the risk of overbuying.

Shipping

Coordinate efficient logistics

Set smart shipping parameters

To achieve maximum efficiency, you need to set smart parameters for fulfillment and shipping. If you have multiple distribution centers and multiple carriers, setting automated criteria for when and how orders are shipped can reduce costs and speed up deliveries. For example, you can automatically ship orders from the closest warehouse or add insurance to orders over $100.

Give customers visibility

Today’s e-commerce shoppers expect full visibility into the fulfillment, shipping and returns process. The problem is, you can’t provide this benefit if you don’t have it yourself! For you and your customers’ sake, you’ll need to implement a solution that allows you to track orders from the moment of purchase all the way to their doorstep.

Reporting

Grow your business strategically

Get the insights you need

Finally, you’ll need advanced, accurate reporting to truly succeed with an omnichannel strategy. Manually compiling and slicing data from multiple channels is an arduous process and doesn’t allow your business to make agile decisions at scale. An automated program can aggregate data from multiple sources at every stage of the product life cycle and instantly give you the granular insights you need, including:

• Profitability per product and per channel
• Long-term trends and forecasts for demand
• Bottlenecks and inefficiencies in your business processes

Every channel, one solution.

The true secret to efficiency and cost savings with an omnichannel strategy is having one platform that solves all of your needs at every step of the product life cycle.

With Sellercloud, you’ll no longer waste time switching between multiple platforms and manually exporting data. You’ll also eliminate the risk of dangerous “blind spots” between key business functions that lead to breakdowns and inefficiencies.

The result?

• End-to-end visibility
• Increased operational efficiency
• Better strategic insights
• Reduced costs by eliminating multiple platform subscriptions We recognize how important it is to connect with your customers where it matters. That’s why we set out to create the most powerful, all-encompassing e-commerce solution on the market.

We’ve helped hundreds of sellers achieve omnichannel success using our

fully integrated platform, and we’d love to help you, too.

To experience the difference for yourself,

request a demo today.