# Order Management System for High Order Volumes

[Order Management System for High Order Volumes | The Descartes Sellercloud Difference](https://www.youtube.com/watch?v=W-ZOhn4-9uM)

Sellercloud helps you manage every step of your order process. Orders are automatically downloaded from all sales channels and can be easily managed and fulfilled from a single interface.

#### 150 million

orders processed annually

##### Manage all channel sales from a single interface

One dashboard for all your sales orders. Filters help you target the data that you need.

##### Automatically import orders

All of your orders are automatically synced with your Sellercloud account.

##### Automatically update shipping and tracking

Keep sales channels updated with tracking details and shipping confirmation.

##### Backorder functionality

As soon as backordered inventory becomes available, orders are released in chronological order.

##### Manage refunds

Manage refund requests and order cancellations across many of the most popular channels.

##### Utilize Amazon Local Selling

Deliver to homes within local delivery areas or offer Buy Online Pickup in Store at your retail stores.

##### Profit and loss

Use settlement data to gain insights into your business’ performance.

##### Predictive purchasing

Get helpful inventory restocking forecasts based on your past sales.

##### Track serial numbers

Keep track of serialized items to ensure accuracy and prevent fraudulent returns.

##### Picklists

Generate a summarized list of product quantities needed to fulfill orders faster.

##### Scheduled tasks

Set tasks for automatic performance and recurrence at specific intervals.

##### Auto-generate order emails

Customers receive automatic emails with the status of their orders.

### Set up your own rules

Sellercloud’s Order Rule engine lets you set up multiple rules and decide which ones to run and when.

### Flexible customizations

Apply custom logic or actions that fit your existing order workflows.

### Reduce bottlenecks

Automate the tedious routine tasks and save time and energy for more essential work.

Use Skustack’s picklists to effortlessly pick orders and assemble kits for shipping.

Keep inventory numbers correct for all product locations by indicating the bin you are picking items from.

### What is an order management system (OMS)?

An order management system, such as Descartes Sellercloud, is software that centralizes ecommerce orders from all sales channels for efficient processing, tracking, and fulfillment. With an OMS, workers no longer need to log into multiple platforms to manage orders. [Learn more](/content/blog/oms-and-wms-which-do-i-need-for-my-ecommerce-business/index.html)

### How does an order management system (OMS) work?

An OMS, such as Descartes Sellercloud, integrates with multiple sales channels (e.g., Amazon, Shopify, and Walmart) and automatically imports orders as they occur. The OMS consolidates orders into a single platform where workers can view and process all orders in one place. Then, the OMS automatically writes tracking and order information back to the correct sales channels. This reduces manual data entry, minimizes errors, and speeds up fulfillment. [Learn more](/content/blog/oms-and-wms-which-do-i-need-for-my-ecommerce-business/index.html)

### Can I manage returns through Descartes Sellercloud?

Yes, you can efficiently manage returns and refunds with Descartes Sellercloud’s self-service returns portal. [Learn more](/content/blog/how-to-manage-returns-in-your-e-commerce-business/index.html)

### How can I automate order management?

Use an order management system (OMS), such as Descartes Sellercloud, with if-then business rules to customize workflows and automate routine tasks and approvals. You can automate carrier and service selection, email communications, and more. [Learn more](/content/e-commerce-guides/order-management-guide/chapter-12-why-should-you-automate-order-management/index.html)

### Does Descartes Sellercloud support automated order confirmations?

Yes, Descartes Sellercloud sends automated email notifications to inform customers about their order status at every step of the fulfillment process.

### How does an order management system handle cancellations?

An order management system, such as Descartes Sellercloud, allows you to cancel an order, issue a refund, send an automated notification to customers verifying the order has been canceled, and automatically adjust inventory levels to reflect the cancellation. [Learn more](https://help.sellercloud.com/omnichannel-ecommerce/cancel-orders-issue-refund/)

**Order Rule Engine**  
Speed up your workflow with your own custom order-related rules.