Gold Support | Descartes Sellercloud

Maximize your efficiency

You’ll be assigned a dedicated Gold Support Representative (tier 2) familiar with your daily business workflows. Your representative will guide your business through the Sellercloud onboarding process and assist you with any special requirements and projects, even after you are live.

Boost your performance

Your dedicated Gold Support Representative will monitor and report on the latest ecommerce trends that could impact your business. As the most common support plan among growing businesses, Gold Support ensures that you stay up to date with Sellercloud’s product updates to utilize the tools and features necessary to improve efficiency and to scale your business.

Tighter communication

Weekly calls with your dedicated Gold Support Representative

Receive guidance

Learn how to maximize Sellercloud’s features and how your business can utilize them

Plug-in Maintenance

Your Gold Support plan includes prioritized custom development and free maintenance for your plug-ins.

Additional dedicated support time

Pay by the hour for any additional Gold Support that you request

[Support options](/content/support#sc-support-desktop-table ""/index.html)

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