# Shipbridge Interface ## Overview This article provides detailed information on the various [Shipbridge](https://descartessystems.aha.io/pages/7630839699721123798) interface panels and how to navigate them. See our [Customize Shipbridge Interface](https://descartessystems.aha.io/pages/7630839592020421399) article for detailed information on how to personalize the application according to your business needs. ## Navigate Shipbridge Organized by functionality, the Shipbridge interface can be divided into five panels. 1. **Settings** 2. **Filters** 3. **Order Grid** 4. **Address** 5. **Log** ### Settings Panel At the top of the application window, you will find the Settings panel. This area includes the **Menu** and **Help** drop-downs, a list of **Installed Plugins**, and **Login Information**. To manage your Shipping Carriers, go to **Menu** > select [Options](https://descartessystems.aha.io/pages/7630839721047013842), and click on **Carriers**. Additional options available in the Settings Panel are: - **Show Filters** - This will display the Filter Panel described in the next section. - **SKU** - Enter SKU to find associated orders. - **Reprint Invoices** - This option will reprint the invoice and mark it as reprinted. You need to select an order from the grid beforehand. - **Ship and print labels** - This option will open a window to Ship a selected order and print a label. - [Scan and Ship](https://descartessystems.aha.io/pages/7630866824146014681) - Select an order and click on **Scan and Ship** to process your order further. - [Process Batches](https://descartessystems.aha.io/pages/7630854836215813937) - Select orders from the grid and click on this option to process shipping methods in batches. - **Refresh List** - Refresh the Order list in the grid. Click on the bell icon in the upper-right corner to expand the **Announcements** window, where you will see various notifications regarding your Shipbridge installation. ### Filter Panel The Filter panel has various options that can be used to narrow down order searches. These include common filters like **SKU**, **Order ID**, **Customer name**, **Channel**, and **Company**. To select which filters to display in the filter area, go to **Menu** > Select **Customize Interface** and click on **Filters**. Select the fields you want and click **OK**. By default, all boxes are enabled. Read more about Filter options in our [Customize Shipbridge Interface](https://descartessystems.aha.io/pages/7630839592020421399) article. ### Order Grid Panel The Order Grid panel shows **Shipped**, **Unshipped**, and [Requires Attention](https://descartessystems.aha.io/pages/7630861243085597427) orders. Each tab shows Order information, separated by columns. Slide the horizontal bar to see all the columns. To rearrange the columns' order, simply drag and drop them according to your preference. The **Order ID** column remains fixed on the left. To display or hide certain Orders’ columns: Click on **Menu** > **Customize Interface** > Select or unselect columns from each tab and click **OK**. You can use the **Move Up** and **Move Down** buttons to move the position of the column on the row. You have the flexibility to highlight orders with items running low on stock. To do so, enable the **Colorize orders with Inventory Available Qty** setting in the **General Settings** tab. Then, specify the desired quantity threshold and pick a color to highlight these orders with. To sort the information in each tab to display in descending or ascending order: 1. Open the **Menu** and click on **Select Grid Column Sort**. 2. Choose the tab from the side menu where you want to sort columns. ( **Requires Attention**, **Shipped** or **Unshipped**). 3. Pick the columns you want to sort from the dropdown list and add them to your sorting list. 4. Decide if you want to sort them in **ascending** (from A-Z or smallest to largest) or **descending** (from Z-A or largest to smallest) order. 5. Click **Save**. If you have [Multi-Package Orders](https://descartessystems.aha.io/pages/7630854769752451557), the number of packages will display on the left of your Order checkbox in the grid. Click on it to expand package information. Clicking on the **Order ID** number will open the [Order Details](https://descartessystems.aha.io/pages/7630852173000612331) page in Sellercloud, where you can manage and edit order information. ### Address panel The Address panel shows the **Ship To** and **Ship From** addresses. The Ship To panel displays the customer’s address and contains the [Validate Address](https://help.sellercloud.com/omnichannel-ecommerce/managing-address-validation-in-shipbridge/) button. On the other hand, the Ship From address is used for [Shipping Cost Calculations](https://descartessystems.aha.io/pages/7630855055954070628). The label’s Ship From address is pulled from the [Company Address](https://descartessystems.aha.io/pages/7630838319885555564) by default, however, you can set a different address, depending on the channel where the order was placed. Read our [Channel Company Profile](https://descartessystems.aha.io/pages/7630838319885555564) guide for relevant information. If you want to use the [Ship From Warehouse](https://descartessystems.aha.io/pages/7630854535700429464) address, make sure to configure this information in Sellercloud and enable the **Use Warehouse Address** ( **based on Location and Station**) setting in Shipbridge. ### Log and Notifications Panel At the bottom of the right corner, you can see both the **Log** and **Notifications** panels. The Log area shows important information about order changes or error messages. If you double-click on the error message, the **Error Log** file will show on your screen. The Notifications area shows any type of order-related notifications, such as **Customer Service notes** or **Gift Wrap notes**. Click on the **Acknowledge** button to switch the note icon status in the Order Grid. Navigate to **Help** > **Open Log File** to see all change logs associated with your orders. ## ShipBridge Hot Keys ShipBridge hotkeys can be used to easily perform the following actions: - **Ctrl** + **O** - Opens the [Shipbridge Options](https://descartessystems.aha.io/pages/7630839721047013842) window. - **Ctrl** + **I** - Opens [Customize Interface](https://descartessystems.aha.io/pages/7630839592020421399) window. - **Ctrl** + **P** - Opens the [Postage Log](https://descartessystems.aha.io/pages/7630845127511184822). For the below-mentioned shortcuts, you need to select an order beforehand. - **F6** - Opens the [Rate Calculator](https://descartessystems.aha.io/pages/7630855055954070628) and shows shipping rates. - **F7** - Opens [Scan and Ship](https://descartessystems.aha.io/pages/7630866824146014681). - **F10** - Opens [Ship and Print labels](https://descartessystems.aha.io/pages/7630854129237682056). - **F11** - Opens the invoice PDF file and marks it as reprinted. - **F12** - [Read weight from scale](https://descartessystems.aha.io/pages/7630850023452580553). Navigate to **Help** > **Hotkeys** for all available Shipbridge shortcuts. ## Refresh Cache Option If you encounter any issues with the Shipbridge Interface, for example, if recent changes aren’t reflecting properly, clearing the cache might resolve the issue. Refreshing the cache could also speed up the functionality of your Shipbridge application, though it might take a bit longer for the application to start. Make sure to [Update your Shipbridge](https://descartessystems.aha.io/pages/7630839117037831441) station to the latest version available. Navigate to the [Release History](https://support.sellercloud.com/Applications/Application.aspx?id=2) page to see all available versions and specific updates.