SMTP Settings

SMTP Settings

Overview

With Sellercloud, you can seamlessly connect existing email accounts and use them to email your customers both individually and in bulk from a unified interface.

In this article, you will learn how to connect an email account to Sellercloud using SMTP( Simple Mail Transfer Protocol) - the standard way to transmit emails over the Internet. Additionally, you'll discover SMTP details for the most popular email providers, which allow emails to be sent from an external source. If you use Memaila, you can also use your Memaila email address to send emails from Sellercloud.

SMTP Setup

Most email providers use SMTP to enable sending messages from external applications. By configuring your SMTP settings in Sellercloud, you can send outgoing emails directly through the platform. You can set up default Company SMTP Settings, as well as create additional SMTP profiles for different workflows.

When sending emails using an Email Template, Sellercloud automatically replaces the template’s Sender Email with the address of the currently logged-in user. Therefore, the SMTP profile’s credentials must either match the user’s email or sending on behalf of that user must be allowed through your email service provider.

Company SMTP Settings

To configure default Company SMTP settings:

  1. Navigate to Company Settings.
  2. Click Toolbox and select Email Settings > SMTP Settings.
  3. Click Edit and fill out the following SMTP Settings fields:
    • Use Memaila Account- This option allows you to connect a Memaila account to Sellercloud and send emails from it. Learn more in the Memaila Account section.
    • From Name - The name associated with the sending email address.
    • From Email - The outgoing email address.
    • SMTP Server - The respective server for your email provider.
    • Port - The respective port for your email provider.
    • Username - Email address of your account.
    • Password - The password of your account. Refer to the SMTP Details section for the details of your email provider.
  4. Depending on your email provider, check one or both if necessary:
    • Server Requires SSL Connection- If your email provider requires an SSL or TLS connection, check this box.
    • Outgoing Server (SMTP) Requires Authentication - If the username and password for authentication are required, check this box.
  5. Click Save.

SMTP Profiles

You can configure multiple SMTP profiles, which can be assigned to your Email Templates. It's important to emphasize that this refers to separate email accounts, not user accounts under one email account.

To add different SMTP profiles:

  1. Navigate to Settings > Email > SMTP Profiles.
  2. Click the + icon to add a new SMTP profile.
  3. Add the profile's SMTP settings:
    • Use Memaila Account- This option allows you to connect a Memaila account to Sellercloud and send emails from it. Learn more in the Memaila Account section.
    • Profile Name - The profile's identifier.
    • From Name - The name associated with the sending email address.
    • From Email - The outgoing email address.
    • SMTP Server - The respective server for your email provider.
    • Username - Email address of your account.
    • Password - The password of your account. Refer to the SMTP Details section for the details of your email provider.
    • Confirm Password - Reenter the account's password.
    • Port - The respective port for your email provider.
    • My Server Requires SSL Connection- If your email provider requires an SSL or TLS connection, check this box.
    • My Outgoing Server (SMTP) Requires Authentication - If the username and password for authentication are required, check this box.
  4. Click Test to make sure the connection works.
  5. Click Save.

To track changes made to your SMTP settings, use the change log available under Company Settings > Toolbox > Change Log.

SMTP Details

Refer to the following sections for specific instructions for your email hosting provider.

Gmail SMTP

Gmail may prevent Sellercloud from sending emails as a security precaution, depending on the security settings in your Google account. If your account has 2-Step Verification enabled, you must generate an App-Specific Password and use it instead of your regular password in the SMTP profile setup.

Yahoo SMTP

Outlook.com SMTP

Microsoft Office 365 SMTP

GoDaddy SMTP

Memaila Account

Memaila is a service aimed at helping e-commerce businesses communicate easily with their customers.

To configure your Memaila account as an SMTP profile, you must go to Memaila and complete the Memaila Setup.

To add your Memaila account to Sellercloud:

  1. Go to Settings.
  2. Select Email > Memaila > Memaila Account.
  3. Click the Edit button in the Memaila Credentials panel.
  4. Enter your credentials: Memaila UserName, Memaila Team Name, and Memaila Password.
  5. Check I s Enabled.
  6. Click Save.
  7. Click Verify Credentials. This will fetch the Access Token.
  8. Click Download Memaila Accounts. Once downloaded, you can select and use the profiles on the SMTP Settings and SMTP Profiles pages.