# Back Market API Orders Overview

## Overview

Back Market is a marketplace for selling refurbished Apple goods and other electronic devices such as laptops, tablets, gaming consoles, cameras, and more.

Sellercloud's [Back Market API Account Integration](https://descartessystems.aha.io/pages/7630869700357402373) lets you seamlessly manage your Back Market orders directly from the Sellercloud interface. It allows you to download orders, update their fulfillment status, customize packing slips, and more.

We currently support two Back Market Integrations: the one outlined in this article and our [Legacy Integration](https://descartessystems.aha.io/pages/7630869649278587637). The two cannot work simultaneously in one Sellercloud Account, as this may lead to duplicate orders and errors.

## Order Download and Tracking Upload

You can download orders from Back Market to your Sellercloud account automatically and manually.

### Automatically

1. Navigate to **Settings** > **Companies** > **Manage Companies** > Select a **Company**.

2. Go to **Toolbox** > **Backmarket** > **General Settings** > **Edit**.

3. In the **Options** panel, select **Enable Order Download** and **Enable Tracking Upload**.

4. Click **Save**.

To send product [Serial Numbers](https://descartessystems.aha.io/pages/7630840657539823934) with the Tracking Export, you must enable the **Enable IMEI# Update On Orders** setting.

### Manually

In addition to the automatic order downloads, you can import orders manually via the API when required.

1. Go to **Orders** > **Tools** > **Download Orders from Channel**.

2. From the download options, choose **Download Back Market Orders**.

3. Choose an import **Company** from the dropdown and choose a **Start Date**; we will include all orders from that date onwards.

4. Click **Download** to schedule an order import [Queued Job](https://descartessystems.aha.io/pages/7630838476388116703). Once the job is completed, we will create the orders automatically with the next service execution.

## Manage Orders

You can only cancel a Back Market order before it is marked **Ship Confirmed**. If it is already **Ship Confirmed**, you must issue a refund. If the item is being returned to your warehouse, use the [RMA](https://descartessystems.aha.io/pages/SCL-N-3502) process instead.

### Cancel

Cancellations of Back Market orders must be managed on the Back Market portal. The action below only cancels the order internally in Sellercloud.

To cancel an order internally:

1. Go to **Orders** > **Manage Orders** > Search Orders > Open an order.

2. On the [Order Details page](https://descartessystems.aha.io/pages/7630852173000612331), go to **Actions** > **Cancel Order Internally**.

3. A pop-up window will appear > Specify the status in the **New Status** field and click **Save**.

### Refund

To refund a Backmarket order:

1. Navigate to **Orders** > **Manage Orders** > Open a completed Back Market order.

2. Go to the **Action Menu** and select **Issue Refund**.

3. Populate the fields:

1. **Operation Type**.
   2. **Amount to Refund**.
   3. **Refund Date**.
   4. **Notes** – Leave comments about the reason for the refund.
   5. **Refund Method** – Choose a refund method between Cash, Email, Gift Certificate/Card, Other, PayPal, Purchase Order, Telephone, and Wire.
   6. **Reference Number**.

## Configure PDF Invoices

[PDF Invoices](https://descartessystems.aha.io/pages/7630841345631954195) usually consist of information about your orders and the products they include. You can print invoices with any specific requirements if needed. You can also select between **Standard**, **Channel-Specific**, [Word to PDF](https://descartessystems.aha.io/pages/7630841493148975971), or **Plugin** Invoices.

1. Go to **Settings** > **Companies** > **Manage Companies** > Select a Company.

2. Open the **Toolbox** and select **Invoice settings** > **Per channel preferences**.

3. Locate **Backmarket** in the list and choose your preference.

4. Click **Save**.