eBay Account Settings Configuration

eBay Account Settings Configuration

Overview

Integrating eBay with your Sellercloud account allows you to seamlessly manage your Listings, monitor the status of your Orders, configure various Product Properties, and Track Performance. By automating key processes and customizing your workflow, you can save valuable time and enhance overall efficiency.

This article describes all the available eBay General Settings in Sellercloud.

eBay General Settings

To configure your eBay General Settings:

  1. Go to Company Settings.

  2. Click Toolbox and select eBay > General Settings.

  3. Click Edit and refer to the tables in the following sections for descriptions of the settings.

Credentials

Refer to this table for descriptions of the options in the Credentials panel.
Setting Description
EBay Enabled Enable the integration along with all related configured settings. Required for order imports, tracking uploads, inventory and price updates, and listing syncs.
EBay Site The eBay marketplace for the integration: US or eBay Motors.
Username Your eBay username.
Selling City/State/Zip Code/Country The selling address from which products ship.
Auth Token The Auth token used to authenticate the connection between Sellercloud and your eBay seller account and authorize all eBay API calls. It is a unique identifier generated by eBay to link your eBay account to Sellercloud. Use the Action Fetch Token to add it to Sellercloud.
Token Expires On The date and time the OAuth token expires.
Open Auth Token If you are using eBay’s Managed Payments option, you must retrieve an Open Auth Token to receive payments from eBay, or your orders will import as unpaid. You can do this with the Action Get Open Auth Token.
Open Auth Token Received On The date and time the current Open Auth token was generated.
Open Auth Token Expires On The date and time the current Open Auth token expires. Your eBay token must be renewed before this date to maintain integration functionality.

Options

Refer to this table for descriptions of the options in the Options panel.
Setting Description
Max Dispatch Time (InStock) The maximum number of business days to ship an order after payment is received for products that are not marked as Replenishable.
Max Dispatch Time (Replenishable) The maximum number of business days to ship paid orders for replenishable products.
Default Safety Qty The product’s default Safety Quantity, subtracted from the Available Quantity and not included in the inventory feed to prevent overselling.
Min Inventory For Auto Listing (Fixed Price) The minimum inventory required to post or relist a fixed-price listing automatically.
Min Inventory For Auto Listing (Auctions) The minimum inventory required to post or relist an Auction-style listing automatically.
Photo Display Mode Control how images are displayed on eBay listings.
Use Private Listing Allow buyers to stay anonymous when they bid on or buy an item.
Use Tax Table Use a Tax Table to enter sales tax rates for different US states.
Enable Second Chance Offers Send a purchase offer to non-winning bidders at their last bid amount if the original transaction fails.
Do Not Revise Non US Listings Stop sending inventory or price updates to eBay listings on international (non-US) marketplaces.
Shipping Discount Profile ID Enter your promotional discount profile identifier from eBay.
Charity Number Your registered charity number.
Charity ID Your eBay charity organization ID, required for listings that include a charitable donation.
Donation Percent The percentage of the item’s sale price that will be donated.
Payment Fee Any special handling or fee-related payments tied to your eBay nonprofit account.

Controls

Refer to this table for descriptions of the options in the Controls panel.
Setting Description
Enable Order Download Automatically download orders from eBay to Sellercloud.
Enable Limit Order Download Date and Download Orders After Restrict order downloads to those placed after a specific date and time.
Enable Fulfillment Upload Automatically send tracking details from Sellercloud, updating the order status on eBay.
Enable EBay Settlement Download Automatically request and import eBay Settlement Reports for payment reconciliation.
Enable EBay Inventory Control Send automatic inventory updates for eBay-enabled products.
Enable EBay Prices Control Send automatic pricing updates for eBay-enabled products.
Auto Sync EBay Categories Sync categories from eBay to Sellercloud for listing compatibility.
Enable Auto Dispute Filing For Unpaid Items Automatically cancel unpaid orders older than 7 days.
Divide EBay Inventory Per Listing When a single SKU is used across multiple eBay listings, divide the available inventory equally between all active listings.
Enable EBay Auction Posting Minimum Duration Enable a minimum listing duration for auction-format listings.
Default EBay StartPrice To SitePrice Set the auction’s starting price to the product’s Site Price in Sellercloud.
Prevent Two Shadows Of Same Parent From Listing On Ebay Prevents two Shadow SKUs of the same parent product from being listed simultaneously on eBay.
Download Paid Orders Only Only download orders marked as Paid by eBay. Unpaid orders will be ignored.

eBay Actions

To access the eBay actions:

  1. Go to the eBay > General Settings page.
  2. Click Actions and select from the following actions:
    1. Test Settings – Validate the current eBay integration credentials and configuration.
    2. Fetch Token – Link your eBay account to Sellercloud.
    3. Get Token Status – Checks the current status of your Auth Token.
    4. Get Open Auth Token – Used specifically for eBay Managed Payments.
    5. Download Categories – Retrieves the latest eBay category structure for listing on eBay.

eBay Toolbox

To access additional pages with settings related to eBay:

  1. Go to the Company Settings page.
  2. Click Toolbox and select from the following tabs under Channels > eBay Settings:
    • API Limits – See the API usage limits for your eBay account.
    • Blackout Dates – Requires the Client Setting Enable eBay Blackout Dates.
    • Business Policies – View and manage your eBay Business Policies.
    • Buyer Requirements – Configure buyer restriction rules.
    • Custom Tags – Create and manage custom reusable placeholders.
    • eBay Attribute Defaults – Set default values for eBay-specific product attributes.
    • eBay Listing Defaults – Define default accepted payment methods.
    • General Settings – The core configuration page for your eBay channel integration.
    • Import eBay Listings – Import your existing eBay listings into Sellercloud.
    • Large Merchant Service Jobs – Monitor the status of bulk eBay actions.
    • Listing Compliance – Review and resolve listing errors or warnings.
    • Marketing Campaigns – Manage eBay Promoted Listings.
    • Open API Call Logs – View detailed logs of individual API calls.
    • Paypal Settings – Connect your PayPal account.
    • Product Posting Logs – View historical logs of eBay product listing posting.
    • Product Specific Templates – Define reusable eBay item specifics templates.
    • Rush Services – Configure orders with specific shipping services.
    • Sales Tax – Configure tax rates for use on eBay orders.
    • Shipping Method Mapping – Map eBay’s shipping service names to your internal Sellercloud shipping methods.
    • Shipping Price Template – Manage eBay Shipping Price Templates.
    • Store Categories – Sync and manage your custom eBay Store Categories.
    • Listing Groups (eBay) – Create and manage groups of product listings for eBay.