# Get Product Information From eBay

## Overview

This article explains how to **Import Product Information From eBay to Sellercloud**. You will learn how to:

- Import product information from eBay listings already associated with your account.
- Create new products in Sellercloud based on any eBay listing, including third-party listings.
- View the product inventory available in your eBay store.

These features help you keep your product catalog consistent between the two platforms, even when the data originates outside of Sellercloud. They can be useful both while [Preparing Products for eBay](https://descartessystems.aha.io/pages/7630855999526121289) and later on.

See [eBay Product Properties](https://descartessystems.aha.io/pages/7630856350823156598) for detailed descriptions of all eBay properties.

## Get Product Information From eBay

If you have products listed on eBay, but the product information is not yet in Sellercloud, you can import relevant information from eBay individually or in bulk.

Sellercloud will import the following from eBay:

- Merchant SKU.
- Top Title.
- Product Description.
- Brand.
- Images.
- Shipping Weight and Dimensions.
- Condition.
- Categories.
- [Item Specifics](https://descartessystems.aha.io/pages/7630855814094323140).
- Fixed Price Qty, Buy It Now Price, Retail Price, Start Price, Price For eBay.
- Seller Profiles (Payment, Shipping, and Return Policy).
- [Variation](https://descartessystems.aha.io/pages/7630853659941901584) Details (if available).

The action will also allow Sellercloud to:

- Assign a [UPC](https://descartessystems.aha.io/pages/7630846673564379841) (if missing).
- Append **Get it Fast**, **Best Offer**, and **eBay Categories**(if missing).
- Add a **Long Description** (if missing).

### Individually

To import product information for a single product from eBay:

1. Go to the [Product Details Page](/content/help/omnichannel-ecommerce/product-details-page/index.html).
2. Click **Toolbox** and select **eBay Properties**.
3. Click **Actions** and select **Download Details via API**.

### In Bulk

To import product information from eBay in bulk:

1. Go to **Catalog > Manage Catalog**.
2. **Search** and then select products.
3. Click the **Actions** icon at the bottom right and select **Get Info From eBay**.

4. This creates a [Queued Job](/content/help/omnichannel-ecommerce/queued-job/index.html), and the information will be available on the selected products upon completion.

## Create Products From eBay Listings

Sellercloud can create products directly from existing eBay listings. You can create a new product from any existing eBay listing or import from your own current eBay listings. When adding a product from eBay, Sellercloud will import the following details as well:

- The **eBay Title**, **Brand**, **Images**, **Price**, **Ship Weight**, and **Dimensions**(if available).
- The **eBay Category** and [Item Specifics](https://descartessystems.aha.io/pages/7630855814094323140) will be added from the listing.
- The entire **eBay Description** ( **Product Description** and [Description Template](https://descartessystems.aha.io/pages/7630846811200022543)) will be imported to the **Product Description** field on the [eBay Product Properties](https://descartessystems.aha.io/pages/7630856350823156598) page. Because eBay bundles it all together, this cannot be used as a regular description.
- **Shipping** and **Description Templates** will be created based on listing information and applied to the product. This occurs even if you have default shipping and description templates.

To create a new product, the corresponding eBay listing must have a **Custom Label (SKU)** that does not match any **Sellercloud** **SKU**. Products sharing the same SKU will receive updates without overwriting existing data.

### From Any Listing

To create a new product from any eBay listing, including ones not posted by you:

1. Go to **Catalog** \> **Add New Product** \> **Creation via Channel.**
2. From the **Channel** dropdown, select **eBay**.
3. Paste an eBay product link directly into the **URL field**, then click the **Magnifier Icon** next to the field.
4. Once the **eBay Listing ID** appears in the **Keywords** field, click **Find Product**. You can also enter the **eBay Listing ID** manually.
5. Select the products you want to create and click **Add Selected Products**.

6. If you wish to change the **SKU**, you can do so now.
7. Click **Add Products**.

### From Your Listings

Before you create products, you can choose the warehouse to import the current inventory from eBay with the [Client Setting](/content/help/omnichannel-ecommerce/settings-overview/index.html) **Set Inventory When Creating Local Listing From eBay to Warehouse**. The default value is **None**, which means your listings’ inventory on eBay will not be added to any Sellercloud warehouse.

To import your eBay listings to Sellercloud and use them to create products:

1. Go to [Company Settings](/content/help/omnichannel-ecommerce/company-settings-overview/index.html).
2. Click **Toolbox** and select **Channels >** **eBay Settings** \> **Import eBay Listings.**
3. Click **Actions (three dots icon)** at the top right of the **Import eBay Listings** panel on the left, then select **Download Listings** to pull your listings into a temporary table. This creates a [Queued Job](/content/help/omnichannel-ecommerce/queued-job/index.html), and the information will be available on the **Import eBay Listings** page upon completion:
   - Sellercloud uses the **Custom Label** to identify unique products, and it will use that value for the **SKU**.
   - Items with **Custom Labels** that have no matching **SKU** in Sellercloud will be displayed in red. By default, the list has a filter to exclude imported items (listings with **Custom Labels** that match Sellercloud **SKUs**).

4. Disable the checkbox **Exclude Imported Products** and click **Search**. Optionally, you can apply other filters for more precise results.

5. Next, **select products**, then click the **Actions** icon and select **Create Selected Products**. Products and their inventory quantities, as listed on eBay, will be created in Sellercloud.

When you download a variation listing, Sellercloud will configure it as a [Variation Product](/content/help/omnichannel-ecommerce/variation-products-n-matrix/index.html), each one with its own **Custom Label**.

## Monitor eBay Store Inventory

Sellercloud automatically requests active listings reports from eBay, which you can use to monitor the inventory currently listed in your eBay store. These reports are delivered in an **XML** format.

To view and request these reports:

1. Go to [Company Settings](/content/help/omnichannel-ecommerce/company-settings-overview/index.html).
2. Click **Toolbox** and select **eBay Settings** > **Large Merchant Service Jobs**.
3. Set the **Job Type** to **ActiveInventoryReport.**
4. Click **Request Report**.

5. When the [Queued Job](/content/help/omnichannel-ecommerce/queued-job/index.html) is completed, click the response link from the grid.
6. Open the XML file directly in Excel.

If there are any variations in the listings, you may have difficulties opening the XML file. You may need to convert it to CSV.

7. The single XML file will generate a group of CSV files. The **SKU** and **Quantity** values of your inventory will be found in the files named **Variation.csv** and **SKUDetails.csv**.