# HSN Orders Overview

## Overview

Sellercloud’s [HSN Account Integration](https://descartessystems.aha.io/pages/7630871397559367403) lets you manage your HSN orders directly from the Sellercloud interface. It lets you download orders, update their fulfillment status, customize shipping methods, and more. When an order from HSN comes in, the **Customer Email** field on the [Order Details Page](https://descartessystems.aha.io/pages/7630852173000612331) in Sellercloud will be populated from with their [Sellercloud Customer Profile](https://descartessystems.aha.io/pages/7630849556040587920). If they don’t have a profile or the profile’s email is blank, the system will enter **HSN_165@sellerCloud.com**. HSN orders are imported under the **HSN** channel.

## Order Download and Tracking Upload

You can download orders and send tracking information either automatically or manually.

### Automatically

To automate the process of order download from HSN to Sellercloud:

1. Go to [Company Settings](https://descartessystems.aha.io/pages/7630848954242562863).

2. Click **Toolbox** and select **HSN > General Settings**.

3. Click **Edit**.

4. Select the **Enable Order Download** and the **Enable Order Fulfillment Upload** checkboxes. Orders will be imported into Sellercloud approximately every 30 minutes. Check **Enable Order Download Limit** date to download only orders starting from a specific date.

5. The Tracking and Ship Date will automatically be sent to update the order status on the channel in the next feed.

6. Optionally, you can enable other related settings in this panel:
   1. **Enable Inventory Upload** \- Enables automatic inventory upload to HSN.
   2. **Enable Order Ack. Upload** \- Informs HSN that an order file has been accepted and is being processed.
   3. **Enable Order Fulfillment Upload** \- Enables automatic tracking upload to HSN.
   4. **Enable Invoice Upload** \- Enables automatic invoice upload for each shipped order from your Sellercloud account to HSN.
   5. **Requires Third Party Shipping** \- Enforces the use of a 3rd party account for HSN orders. For more information, see [Configure UPS Prepaid Labels for HSN Orders in Shipbridge](https://descartessystems.aha.io/pages/7630871397559367403).

7. Click **Save**.

### Manually

You can also import HSN orders manually from XML files downloaded from [HSN’s Vendor Portal](https://view.hsn.net/login.aspx):

1. Go to **Orders > Tools > Import Order Info**.

2. Select **Import Channel Orders**.

3. Select the **Company** to import orders to.

4. Select **HSN** from the **Channel** dropdown.

5. Click **Import**.

To upload tracking manually:

1. Go to **Orders > Manage Orders**.

2. Search to find orders.

3. Check the boxes on the left to select orders.

4. Click the blue **Actions** icon on the bottom right.

5. Select **Send Tracking to Channel**.

## Shipping Method Mapping

The [Shipping Method Mapping](https://descartessystems.aha.io/pages/7630851513179599538) tool lets you customize shipping for each channel integrated with your account. You can map the shipping methods sent for each HSN order to a preferred shipping carrier and service. When orders are imported into Sellercloud, the customer's chosen shipping method will also be imported. To configure shipping method mapping for HSN:

1. Go to [Company Settings](https://descartessystems.aha.io/pages/7630848954242562863).

2. Click **Toolbox** and select **HSN > Shipping Method Mapping**.

3. Click **Edit**.

4. For each respective **Method Name**, choose a **Shipping Method** from the menu.

5. Optionally, you can check **Rush Service** to indicate that the service should be treated as rush.

6. Click **Save**.

## Manage HSN Orders

You can only cancel an HSN order before it is marked **Ship Confirmed**. If it is already **Ship Confirmed**, you must issue a refund. If the item is being returned to your warehouse, use the [RMA](https://descartessystems.aha.io/pages/7630864225398183906) process instead.

Cancellations and refunds of HSN orders must be managed on the [HSN Vendor Portal](https://view.hsn.net/login.aspx). The actions below only cancel/refund the orders internally in Sellercloud.

### Cancel an HSN Order

To cancel an HSN order internally:

1. Go to the [Order Details Page](https://descartessystems.aha.io/pages/7630852173000612331).

2. Click **Actions** and select **Set Cancelled Internally.**

3. Enter **Comments**.

4. Click **Save**.

### Refund an HSN Order

You can’t submit refunds to HSN, but you can issue them locally in Sellercloud to keep the [Order Profit & Loss](https://descartessystems.aha.io/pages/7630859407371251876) information correct. To refund an HSN order internally:

1. Go to the [Order Details Page](https://descartessystems.aha.io/pages/7630852173000612331).

2. Click **Actions** and select **Issue Refund**.

3. Optionally, you can adjust the **Amount To Refund**.

4. Enter **Notes**.

5. Optionally, check **Add Refund Amount As Discount To Order** to set the refund as a discount.

6. Optionally, you can also select the **Refund Method** and enter a **Reference Number**.

7. Click **Refund**. Note that the **Order Status** gets set to **Cancelled**.

If you are issuing a partial or full refund while still planning to ship the items, select the **Add Refund Amount As Discount To Order** checkbox to apply the refund amount as a discount to the order instead. This action will initiate an internal cash refund that will not be sent to the channel and will offset the outstanding dues by the specified amount.

## Configure PDF Invoices

[PDF Invoices](https://descartessystems.aha.io/pages/7630841345631954195) usually include information about your orders and the products they contain. To print PDF invoices for your HSN orders through either Sellercloud or Shipbridge, you must have the **HSN Invoice - Order PDF Invoice** plugin set up under your designated HSN company.

Contact [Sellercloud Support](https://descartessystems.aha.io/pages/7630831494839563427) to ensure that the **HSN Invoice - Order PDF Invoice** plugin is installed on your server.

1. Go to [Company Settings](https://descartessystems.aha.io/pages/7630848954242562863).

2. Click **Toolbox** and select **Invoice Settings**.

3. Select **Per Channel Preferences**.

4. Scroll down to **HSN**, select **Plugin**, and then select the **HSN Invoice - Order PDF Invoice** plugin.

5. Click **Save**.