# Newegg Orders Overview

## Overview

The [Newegg Account Integration](https://descartessystems.aha.io/pages/7630863102949193933) lets you seamlessly manage your **Newegg orders** directly from Sellercloud. It allows you to download orders automatically, update their fulfillment status, map shipping methods to specific carriers and services, issue refunds, cancel orders, and more.

The [Order Rule Engine](https://descartessystems.aha.io/pages/7630837624614628704) can help you apply changes to your Newegg orders automatically.

## Order Download and Tracking Upload

You can automatically download orders from Newegg to Sellercloud and send tracking updates the other way around by updating your [Newegg Account Settings](https://descartessystems.aha.io/pages/7630862947530493495). Alternatively, you can manually request to [Download Orders From Newegg](https://descartessystems.aha.io/pages/7630865605281857998) or even [Import Order Information From a File](https://descartessystems.aha.io/pages/7630865558905655391). To enable automatic synchronization:

1. Go to [Company Settings](https://descartessystems.aha.io/pages/7630848954242562863).
2. Click **Toolbox** and select **Newegg.com > General Settings**.
3. Click **Edit**.
4. In the **Options** panel, enable these options:
   1. **Enable Order Download** - Download Newegg orders to Sellercloud automatically. Orders are downloaded approximately every 30 minutes.
   2. **Enable Order Fulfillment Upload** - Upload tracking and shipping dates to Newegg automatically to update the order status there.
   3. **Download SBN Orders** - Download [Shipped by Newegg](https://www.newegg.com/sellers/index.php/shipped-by-newegg/) orders to Sellercloud.
   4. **Enable Order Download Limit Date** - Show the limit date for order download.
   5. **Order Limit Date** - Enter the order download limit date, and orders from previous dates will not be downloaded. This setting is in the **Credentials** panel.
5. Click **Save**.

## Shipping Method Mapping

The [Shipping Method Mapping](https://descartessystems.aha.io/pages/7630851513179599538) tool allows you to customize shipping for each channel integrated with your account. Using this tool, you can map the shipping methods sent for each Newegg order to a preferred shipping carrier and service. When orders are imported into Sellercloud, the shipping method chosen by the customer will be imported as well. To configure shipping method mapping for Newegg:

1. Go to [Company Settings](https://descartessystems.aha.io/pages/7630848954242562863).
2. Click **Toolbox** and select **Newegg.com > Shipping Method Mapping**.
3. Click **Edit**.
4. For each **Newegg Method Name**, select a **Shipping Method**.
5. Click **Save**.

## Manage Newegg Orders

You can only cancel a Newegg order before it is marked **Ship Confirmed**. If it is already **Ship Confirmed**, you must issue a refund. If the item is being returned to your warehouse, use the [RMA](https://descartessystems.aha.io/pages/7630864225398183906) workflow instead.

### Cancel an Order

To cancel an order on Newegg:

1. Go to the [Order Details Page](https://descartessystems.aha.io/pages/7630852173000612331).
2. Click **Actions** and select **Cancel Order**.
3. Check the boxes on the left to select one or more **SKUs**.
4. Select a **Cancellation Reason**.
5. Click **Neweggcom Cancel Order**.

Newegg automatically cancels orders that have not been updated as shipped within three business days of the order date. Do not ship orders past that time, as you will not receive payment. Use the [Client Setting](https://descartessystems.aha.io/pages/7630835167106228692) called **Put Newegg.com Orders on Hold if not Shipped Within ___Days** to prevent such orders from loading into Shipbridge. Then, orders can be filtered by the order status [On Hold](https://descartessystems.aha.io/pages/7630861635925824272) for processing.

### Refund an Order

You can submit refunds to Newegg or issue them only locally in Sellercloud to keep the [Order Profit & Loss](https://descartessystems.aha.io/pages/7630859407371251876) information correct. To refund a Newegg order:

1. Go to the [Order Details Page](https://descartessystems.aha.io/pages/7630852173000612331).
2. Click **Actions** and select **Issue Refund**.
3. Check the boxes on the left in the **Items** panel to select the SKUs to refund.
4. Enter the **Unit Cost Refund**, **Quantity to Refund**, **Shipping Refund**, and **Reason for Refund**. Line item refunds and partial refunds are allowed.
5. Optionally, you can check **Do Not Send To NewEgg.Com** to make it a Sellercloud-only refund.
6. Click **Newegg.com Refund**. Sellercloud will submit the refund information to Newegg and adjust the payment status of the order. After the refund has been processed, Newegg will issue the refund.

## Configure PDF Invoices

[PDF Invoices](https://descartessystems.aha.io/pages/7630841345631954195) usually consist of information about your orders and the products they include. You can print Invoices with any specific requirements if needed. You can also choose between Standard Invoice, Channel Specific, [Word to PDF](https://descartessystems.aha.io/pages/7630841493148975971), or a plugin.

1. Go to [Company Settings](https://descartessystems.aha.io/pages/7630848954242562863).
2. Click **Toolbox** and select **Invoice Settings**.
3. Click **Per channel preferences**.
4. Locate **NewEggdotcom** in the list and select your preference.
5. Click **Save**.