# Lightspeed Orders Overview

## Overview

Once you [Integrate Lightspeed POS](https://descartessystems.aha.io/pages/7630841646789277783) with Sellercloud, you can automatically download orders, monitor their status, update information, cancel, and issue refunds. If you manage multiple shops, it’s important to map them to your Sellercloud warehouses to ensure proper order handling.

If you have other orders coming into your primary company from the **Local Store** channel, it’s best to [Create a New Company](https://descartessystems.aha.io/pages/7630848954242562863) in Sellercloud to download Lightspeed orders separately.

## Download Orders

You can download Lightspeed orders to Sellercloud automatically and manually. Orders will be downloaded into Sellercloud with the following details:

- The **Channel** will always be **Local Store.**
- The [Customer](https://descartessystems.aha.io/pages/7630849488383556386) will always have the name **LightSpeedPOS Order** and the email address **LightspeedPOS207@sellercloud.com**.
- The orders’ **Ship To Name** will reflect the actual customer's name.

### Automatic Order Download

To download orders automatically:

1. Go to your [Company Settings](https://descartessystems.aha.io/pages/7630848954242562863).
2. Click **Toolbox** and select **Lightspeed POS > General Settings**.
3. Click **Edit**.
4. Check **Enable Order Download**.

5. Optionally, you can also check **Use Company Address As Billing/Shipping Address For Orders** to use the Sellercloud company address as the billing/shipping address for orders.
6. Click **Save**.

### Manual Order Download

To download orders manually:

1. Go to your [Company Settings](https://descartessystems.aha.io/pages/7630848954242562863).
2. Click **Toolbox** and select **Channels > Lightspeed POS > General Settings**.
3. Click **Actions** and select **Download Orders**.

## Manage Lightspeed Orders

Sellercloud offers various functions to manage your Lightspeed orders.

### View Orders

To quickly find all your Lightspeed orders:

1. Go to **Orders > Manage Orders**.
2. You can use the **Company** filter if you created a company specifically for your Lightspeed orders.
3. Otherwise, click **Add filter**.
4. Add the **User Name** and **User ID** filters. You can use either one or both to search for Lightspeed orders:
   1. Set the **User Name** filter to **LightspeedPOS207@sellercloud.com**
   2. Set the **User ID** filter to **LightSpeedPOS Order**

Alternatively, you can find them on the customer page:

1. Go to **Customers > Manage Customers**.
2. Search by **Email >** [**LightspeedPOS207@sellercloud.com**](mailto:LightspeedPOS207@sellercloud.com) and click the customer.

3. Click **Toolbox** and select **Orders**.

Once you open an order, you can click the **Channel Order #** to view it in Lightspeed.

### Cancel an Order

To cancel an order on Lightspeed, you need to use their platform - you can’t cancel it from Sellercloud. If you cancel an order in Sellercloud, the order only gets canceled in Sellercloud, and there is no effect on that order in Lightspeed. You can only cancel an order before it is marked **Ship Confirmed**. If it’s **Ship Confirmed**, you must issue a refund. To cancel an order in Sellercloud:

1. Go to **Orders > Manage Orders**.
2. Open an order.
3. Click **Actions** and select **Set Cancelled Internally**.

### Refund an Order

If you refund an order directly on Lightspeed POS, Sellercloud pulls this info and marks the order as refunded. The total refunded amount will be added as a refund on the order, and an order note will be created, saying which items were returned and what the total discount is. For returned items, you must create an [RMA](https://descartessystems.aha.io/pages/7630864225398183906). You can issue refunds from the RMA. To issue a refund:

1. Go to **Orders > Manage Orders**.
2. Open a completed order.
3. Click **Actions** and select **Issue Refund**.
4. Enter the **Amount To Refund**, **Refund Date**, and add a note in the **Notes** field.
5. You can also select the **Refund Method** and **Reference Number**.
6. Click **Refund**.