# BigCommerce Orders Overview

## Overview

The [BigCommerce Account Integration](https://descartessystems.aha.io/pages/7630843881904962278) lets you manage your **BigCommerce orders** directly from Sellercloud. It allows you to download orders, update their fulfillment status, and more. When an order from BigCommerce comes in, the **Customer Email** field on the [Order Details Page](https://descartessystems.aha.io/pages/7630852173000612331) in Sellercloud will be populated from the respective [Sellercloud Customer Profile](https://descartessystems.aha.io/pages/7630849556040587920). If that email is blank, the system will enter **BIGCOMMERCE-@sellercloud.com**. Sellercloud also offers various settings that control how the BigCommerce integration handles orders. See [BigCommerce Account Settings Configuration](https://descartessystems.aha.io/pages/7630844131198211600) for a complete list of all settings and their definitions.

The [Order Rule Engine](https://descartessystems.aha.io/pages/7630837624614628704) can help you apply changes to your BigCommerce orders automatically.

## Order Download and Tracking Upload

Orders with the following statuses are not imported:

- **Incomplete orders** (allowed when **Allow Incomplete Orders Import** is enabled)
- **Declined orders**
- **Refunded orders**
- **Awaiting Payment orders** (allowed when the setting **Allow Unpaid Orders Import** is enabled)
- **Shipped orders** (allowed when the setting **Allow Shipped Orders Import** is enabled)
- **Cancelled orders** (allowed when the setting **Allow Cancelled Orders Import** is enabled)
- **Deleted orders** are never imported.

To initiate an order import manually:

1. Go to [Company Settings](https://descartessystems.aha.io/pages/7630848954242562863).
2. Click **Toolbox** and select **Website > General**.
3. Click **Actions** and select **Import Orders**.

To automate the process of order download and tracking upload and control which orders will get downloaded from BigCommerce to Sellercloud:

1. Go to [Company Settings](https://descartessystems.aha.io/pages/7630848954242562863).
2. Click **Toolbox** and select **Website > General**.
3. With the **Store Plugin** set to **BigCommerce V3**, check the following boxes in the **Options** panel:
   1. **Allow Order Download** - Enable to download orders from BigCommerce to Sellercloud automatically.
   2. **Allow Tracking Upload** - Enable to upload fulfillment information for orders from Sellercloud to BigCommerce automatically.
   3. **Allow Download Shipped Orders** (Optional) - Allows orders marked as shipped to be automatically downloaded from BigCommerce to Sellercloud.
   4. **Allow Unpaid Orders** (Optional) - Enable Sellercloud to download [Unpaid Orders](https://descartessystems.aha.io/pages/7630861741783345684) from BigCommerce to Sellercloud automatically.
   5. **Enable Order Download Limit** (Optional) - Enable this setting to prevent orders created prior to a specified date from being downloaded into Sellercloud. You must also select an **Order Download Limit Date**.

## Shipping Method Mapping

The [Shipping Method Mapping](https://descartessystems.aha.io/pages/7630851513179599538) tool allows you to customize shipping for each channel integrated with your account. Using this tool, you can map the shipping methods sent for each BigCommerce order to a preferred shipping carrier and service. When orders are imported into Sellercloud, the shipping method chosen by the customer will be imported as well. To configure shipping method mapping for BigCommerce:

1. Go to [Company Settings](https://descartessystems.aha.io/pages/7630848954242562863).
2. Click **Toolbox** and select **Website > Shipping Method Mapping**.
3. The **Plugin** should be set to **BigCommerce V3**.
4. Click **Edit**.
5. Click the **+** icon to add a new mapping.
6. Enter the **Website Method Name** and choose your desired **Shipping Method** option from the dropdown menu.
7. Optionally, you can check **Rush Service** to indicate a rush order.
8. Click **Save**.

## Manage Orders

You can only cancel a BigCommerce order before it is marked **Ship Confirmed**. If it is already **Ship Confirmed**, you must issue a refund. If the item is being returned to your warehouse, use the [RMA](https://descartessystems.aha.io/pages/7630864225398183906) process instead.

### Cancel an Order

You must manage order cancellations directly on BigCommerce, unless you are also issuing a refund - in this case, follow the steps in the [next section](https://help.sellercloud.com/sellercloud-knowledge-base/integrations/shopping-carts/bigcommerce/bigcommerce-orders-overview~7630844066409532544#Refund_an_Order). The following action cancels orders internally in Sellercloud:

1. Go to the [Order Details Page](https://descartessystems.aha.io/pages/7630852173000612331).
2. Click **Actions** and select **Set Cancelled Internally.**
3. Enter **Comments**.
4. Click **Save**.

Enabling the **Allow Cancelled Orders Import** setting in **Company Settings > Toolbox > Website > Sellercloud Plug-in Website > Cart General** page negates the need to cancel orders manually.

### Refund an Order

You can submit refunds to BigCommerce or issue them only locally in Sellercloud to keep the [Order Profit & Loss](https://descartessystems.aha.io/pages/7630859407371251876) information correct. To refund and cancel a BigCommerce order:

1. Go to the [Order Details Page](https://descartessystems.aha.io/pages/7630852173000612331).
2. Click **Actions** and select **Cancel/Issue Refund**.
3. Enter a **Cancel/Refund Reason**.
4. Check the box to the left of the items you want to refund.
5. Optionally, you can adjust the **Qty To Refund/Cancel**, **Shipping Refund**, and **Tax Refund**, which will update the information in the **Refund Order Details** panel.
6. Check **Do Not Send To Website** to cancel the order and issue a refund only within Sellercloud.
7. Click **Refund**. Note that the **Order Status** gets set to **Cancelled**.

### Refresh an Order

The action **Refresh Order from Website** will bring into Sellercloud any order changes made directly on BigCommerce. The **Order ID** and the **Channel Order ID** will remain the same, while the following details will be re-imported into the same order:

- Order Items.
- Order Item Quantities.
- Payment Records and Status.
- Shipping Information.
- Promotional Codes.

You can perform this action only on orders that are not **Shipped**, **Cancelled**, or set to **Dropship**.

### Capture Payment

The BigCommerce Integration allows you to import your orders before they are fully charged. Then, you can initiate capturing payment directly from the Sellercloud interface. To do that:

1. Open the [Order Details](https://descartessystems.aha.io/pages/7630852173000612331) page of a BigCommerce order with **Payment Status Authorized**.
2. Click **Actions.**
3. Select **Capture Payment** from the dropdown menu. If the payment is processed successfully, the **Payment Status** of the order will change to **Charged**.

## Configure PDF Invoices

You can configure invoices for your BigCommerce orders. [PDF Invoices](https://descartessystems.aha.io/pages/7630841345631954195) usually contain information about your orders and the products they include. If needed, you can print Invoices with any specific requirements. You can also select between Standard Invoice, Channel Specific, [Word to PDF](https://descartessystems.aha.io/pages/7630841493148975971), or a plugin.

1. Go to [Company Settings](https://descartessystems.aha.io/pages/7630848954242562863).
2. Click **Toolbox** and select **Invoice Settings**.
3. Click **Per channel preferences**.
4. Find **Website** in the list and select your preference.
5. Click **Save**.