Support | Descartes Sellercloud
#1 Rated Customer Support
Descartes Sellercloud Testimonials
Support plan
| Support Type | General | Premium | Gold | Platinum* |
|---|---|---|---|---|
| 9-5 General support | • | • | • | • |
| 24/7 Emergency support | • | • | • | • |
| General ticket support | • | • | • | • |
| EDI channel setups | — | • | • | • |
| Callback requests | • | • | • | • |
| Dedicated Rep | — | • |
Dedicated tier 1 Rep includes:
- 3 hours/month of training and support
- Skustack setup
- New channel setups
- Generic plugin setups
- Dropship setup
Dedicated tier 2 Rep includes everything from Premium plus:
- 12 hours/month of training and support
- Enhanced implementation
Dedicated tier 3 Rep includes everything from Premium and Gold plus:
- 24 hours/month of training and support
- Online selling guidance
- Access to Solution Architects
FREE
(Comes with your Sellercloud subscription)
Starting a new chapter in your business journey should be a thrilling experience, not a source of stress. That’s why we’re here to take care of the heavy lifting and ensure a smooth takeoff. Our dedicated account specialist will be your trusted guide, taking you step by step through the implementation phase to get your account set up for success.
Help center
Find all the answers to your Sellercloud questions.
Courses
Advance your system knowledge with our tutorials.
Webinars
Watch our Sellercloud deep dives and product updates.
Blog
Read the latest news from the world of e-commerce.
User forum
Gain insights and exchange ideas with other Sellercloud users.
Case studies
Read our clients’ success stories and how Sellercloud has helped them.
Minimum 6 month subscription.