#1 Rated Customer Support

## Descartes Sellercloud Testimonials

**Support plan**  
| Support Type             | General   | Premium   | Gold      | Platinum*   |  
|--------------------------|-----------|-----------|-----------|-------------|  
| 9-5 General support      | •         | •         | •         | •           |  
| 24/7 Emergency support   | •         | •         | •         | •           |  
| General ticket support    | •         | •         | •         | •           |  
| EDI channel setups        | —         | •         | •         | •           |  
| Callback requests         | •         | •         | •         | •           |  
| Dedicated Rep            | —         | •         |           |             |

**Dedicated tier 1 Rep includes:**  
- 3 hours/month of training and support  
- Skustack setup  
- New channel setups  
- Generic plugin setups  
- Dropship setup

**Dedicated tier 2 Rep includes everything from** Premium **plus:**  
- 12 hours/month of training and support  
- Enhanced implementation

**Dedicated tier 3 Rep includes everything from** Premium **and** Gold **plus:**  
- 24 hours/month of training and support  
- Online selling guidance  
- Access to Solution Architects

**FREE**  
(Comes with your Sellercloud subscription)

**Starting a new chapter in your business journey should be a thrilling experience, not a source of stress. That’s why we’re here to take care of the heavy lifting and ensure a smooth takeoff. Our dedicated account specialist will be your trusted guide, taking you step by step through the implementation phase to get your account set up for success.**

### Help center  
Find all the answers to your Sellercloud questions.

### Courses  
Advance your system knowledge with our tutorials.

### Webinars  
Watch our Sellercloud deep dives and product updates.

### Blog  
Read the latest news from the world of e-commerce.

### User forum  
Gain insights and exchange ideas with other Sellercloud users.

### Case studies  
Read our clients’ success stories and how Sellercloud has helped them.

*Minimum 6 month subscription*.