Order Management Archives | Page 8 of 19 | Descartes Sellercloud

Placeholders for Product ASIN and WayToPay.me Links

We have added support for a few new placeholders you can use in Word2PDF Invoice templates. You can now add #?ASIN?#, which will pull the ASIN of the ordered product and add it to the PDF Invoice. Additionally, we have added three new placeholders that provide a shortcut for your customers to their order’s Waytopay.me link, where they can make payments for purchased items. You can now use:

• #?WayToPayLink?# – a clickable Waytopay.me link for the specific order.
• #?WayToPayLinkImage?# – a clickable Waytopay.me logo, which takes the customer to their order.
• #?WayToPayLinkQR?# – scannable QR Code that takes the customer to their order in Waytopay.me.

If you add any of the mentioned Waytopay.me placeholders in your template, they will only display when you generate a PDF Invoice for an Order that is Unpaid.

Shopify Exchange Orders

We have added support for importing Exchange Orders from Shopify. These are orders placed in exchange for an item that is being returned. In Shopify, they usually carry an EXC suffix in the Order ID and have an order total of $0. In Sellercloud, these orders will be created with an order total of $0.01, and we will automatically apply a full discount in order to mark them as Paid so you can proceed with shipping the items.

Payment Method and Ship From Warehouse Conditions

We have added two new conditions to the Order Rule Engine:

• Payment Method – set the rule to apply to orders with a specific Payment Method recorded (Cash, Credit Card, Check, etc.). Alternatively, you can set it to skip orders with a specific method.
• Order Items Ship From Warehouse – all orders have a Warehouse set, from which the ordered quantities will be dedicated – the Ship From Warehouse. You can now use it as a condition for the Rule engine.

Import WFS Returns

We have updated the way Sellercloud handles WFS Returns. Previously, we were not able to import them safely, as they would cause inventory discrepancies. However, we have updated the logic so that once the return is finalized on Walmart, we import it into Sellercloud and create an RMA with status Closed. This way, your Profit & Loss data will be accurate, and you will have complete order records in Sellercloud. To use this feature, contact Sellercloud Support or your onboarding specialist to ensure that the Admin setting EnableWFSReturnsAndCreateRMA is configured on your server.

Delay Order Rule Engine Client Setting

We have further updated the Delay Order Rule Engine Execution functionality. Once a Support Representative enables the necessary admin setting for your server, you can head to the Client Settings in your account and set the time for the delay in Rule Engine Execution Queue Delay In Seconds. If you enter 0, the Order Rule Engine will trigger immediately after Order Creation. We have moved this setting from the Admin level to give you more direct control over the process and allow you to change your workflow as needed.

Ship via FBA Canada – Feature Constraints

Amazon’s Multi-Channel Fulfillment Program allows sellers to choose whether the order will be fulfilled with Amazon Logistics and using a Blank Box – clear of any Amazon branding. These options are called Feature Constraints, and until recently, they were only available for domestic (US) orders. Since they became available through Amazon’s API for CA orders as well, we have added support for both options for all orders imported under your companies configured for Canada.

Mark a Picked Order as Void Restriction

We have added a restriction regarding which orders can be marked as Void. If an order has been Partially or Fully Picked with Skustack, you will not be able to void it, as that would cause inventory discrepancies in the related Bins. To void such an order, you should first Unpick the quantities with Skustack and then go back to Sellercloud to change the order status.

Download Orders from Back Market

The Download Orders From Channel page is a valuable tool for manually importing channel orders, especially right after completing the integration process. We have added the option to request all orders via the Back Market API, starting from a specific date.

Delay Order Rule Engine Execution

The Order Rule Engine is a Sellercloud feature that lets you create your own automation triggered immediately after order creation. However, in some cases, you may need to delay this for a while if, for example, there is a delay in capturing the order payment. To address such cases, you can delay the execution of the rule engine by a few seconds. This is controlled by two admin settings, which can be configured for your account by a Support Representative or your onboarding specialist.

Post Action for Split Orders

The Order Rule Engine and Post Order plugins, are types of automation you can set up in your account that will affect an order as soon as it gets imported. By default, Sellercloud only runs them for orders imported automatically or created manually. We have added the new Client Setting “Run Post Order Plugin After Split Order” which will allow Sellercloud to also apply those Post Order Actions to a Child Split Order as soon as it is created, either manually or by another automation.