## Update Customer Service Status

You can now use the [Order Rule Engine](/content/help/omnichannel-ecommerce/order-rule-engine/#Actions/index.html) to change the **Customer Service Status** of your orders. You can mark them as [Requires Attention](/content/help/omnichannel-ecommerce/require-attention-orders/index.html), which can, in turn, move them to the [Requires Attention tab](/content/help/omnichannel-ecommerce/require-attention-orders/#Requires_Attention_Orders_in_Shipbridge/index.html) in Shipbridge, or you could revert them back to **No Action Needed**.