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CUSTOMER SUCCESS STORY | NJ Rising Stars

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Simplifying Inventory Management for Reverse Logistics Providers

NJ Rising Stars struggled to manage its inventory. The most significant challenge was that it had so many items in various conditions. Because they are returns, many have individual SKUs. This also meant tracking bin contents was difficult. They frequently had to empty entire bins to know what they had.

They needed a warehouse management system (WMS) to reduce the need for manual inventory checks. Another challenge was cataloging the items they received. After a new item was tested and processed, they would need to search for product information, often searching through eBay and Amazon to build their listings.

Company Profile

NJ Rising Stars

NJ Rising Stars is a non-profit organization founded in 2019 in Lakewood, NJ. They work with at-risk youths to provide reverse logistics services to several marketplaces and private labels. They primarily handle electronics and consumer goods and have 20 employees. Specializing in golfing equipment, accessories, and used clubs, Golf Superstore also offers full-service repair and is recognized by Golf Digest as a top 100 fitter, fitting golf clubs for all brands and models. Golf Superstore sells on Amazon, eBay, and its own website.

About the Client

NJ Rising Stars is a non-profit organization

For more information, please visit www.risingstars.work/

An Extensive Number of SKUs in Various Conditions

Quick Overview

Results

NJ Rising Stars overcame their challenges with Descartes Sellercloud and its WMS and shipping modules Skustack and Shipbridge. With Descartes Sellercloud, they can manage inventory, create SKUs and listings, and generate reports. With Skustack and Shipbridge, they can pick orders and prepare them for fulfillment.

Descartes Sellercloud improved how NJ Rising Stars managed inventory and product information. It enabled them to grade items by quality, list them online in the correct condition, and track them inside the warehouse. NJ Rising Stars could also use Descartes Sellercloud to copy Amazon listing information to automatically fill out product information.

CEO Jacob Stern says he appreciates how customizable Descartes Sellercloud is. One especially useful customization is being able to provide clients with logins to provide more transparency. Clients can always see their inventory, sales reports, and the general workflow. He adds that clients can only access their inventory.

With Skustack, NJ Rising Stars could now easily pick orders and scan every item in and out of the warehouse to maintain accurate inventory information. They could also finally conduct bin cycle counts and correct their inventory at a bin level. Stern also praised how easy Skustack is to use, saying it’s “very straightforward.” He mentions how it features an image and basic information about the item on the screen, which makes it easy to find. Considering how many individual SKUs NJ Rising Stars oversees, the visual element is immensely helpful.

Descartes Sellercloud also enabled Golf Superstore to grade its inventory, track the precise inventory quantity they have for each product grade, and locate each grade at a bin level. They also adopted Skustack, Descartes Sellercloud’s Warehouse Management System (WMS) to better manage product components.

Results:

NJ Rising Stars feels that they have always been able to count on their Descartes Sellercloud account manager or the support team whenever they need help.

NJ Rising Stars’s clients have individual logins limited to monitoring their inventory and reporting, helping them build trust, which has been crucial to their growth.